Refund & Cancellation Policy

1. What this policy covers

This policy applies to paid subscription plans purchased on PromptMint and operated by [Your registered business / proprietor name]. It forms part of our Terms & Conditions and should be read with our Subscription & Billing Terms. The free "Sprout" tier involves no payment and is not covered here.

2. A digital service delivered instantly

PromptMint sells access to a digital service. When you buy a plan, your mint pool and features are unlocked immediately, and each mint you generate is a consumable credit that is delivered and used up at the moment you generate a prompt.

Because the service is digital and consumed on use, purchases are generally non-refundable once a plan is active — particularly for mints you have already spent. The exceptions below are where we do issue refunds.

3. Cancelling a plan

Our paid plans do not auto-renew. That means:

• There is no recurring charge to cancel — you are never billed automatically for the next period.
• When you decide not to renew, your current plan simply runs to the end of its paid period, and you keep full access until it expires.
• After expiry, your account moves to the reduced daily allowance for lapsed subscribers described in the Subscription & Billing Terms, until you choose to buy again.

You can stop using the Service or close your account at any time by contacting us at madmarketingclub@gmail.com.

4. When you are entitled to a refund

We will refund you in situations such as:

• Duplicate or accidental charge — you were billed more than once for the same plan, or charged in error.
• Failed activation — your payment succeeded but the plan was not activated on your account and we cannot resolve it by activating the plan.
• Verified technical fault — a fault on our side prevented you from using the plan you paid for, and we are unable to fix it within a reasonable time.

In these cases we typically refund the affected amount in full, or a fair pro-rated amount where you have already used part of the plan.

5. When refunds are not available

Except where the law gives you a non-waivable right, refunds are generally not available for:

• mints you have already spent to generate prompts;
• a change of mind after a plan has been activated;
• dissatisfaction with an output, where the Service worked as intended (outputs are prompts you review before use, and results depend on the external tools you use them in);
• account suspension or termination caused by your breach of our Terms or Acceptable Use policy; or
• partially used plan periods, other than the pro-rated cases in Section 4.

6. How to request a refund

Email madmarketingclub@gmail.com (or use our contact page, topic "Billing & plans") within 7 days of the charge, and include:

• the email address on your account;
• the Razorpay payment or order ID (from your payment confirmation);
• the plan you purchased; and
• a short description of the issue.

We review every request individually and will reply, usually within 2 business days, letting you know whether it is approved.

7. How approved refunds are processed

Approved refunds are made to your original payment method through Razorpay. Once we initiate a refund, it typically reaches your account within 5–7 business days, though the exact time depends on your bank or card issuer. We do not refund to a different account or by any other method. Any related plan access may be removed when a refund is issued.

8. Disputes and chargebacks

If you believe you have been charged incorrectly, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended pending resolution. Nothing in this policy limits your statutory consumer-protection rights under the law of India.

9. Contact

Questions about billing, cancellations, or refunds? Email madmarketingclub@gmail.com or use our contact page. This policy is operated by [Your registered business / proprietor name].